Privacy Policy – Smart Mind Services

Effective Date: 18/07/2023

At Smart Mind Services ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data you provide us when using our website or services. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information:
When you interact with our website or utilize our services, we may collect certain personal information that can identify you directly or indirectly. This may include:

- Name, email address, postal address, and phone number.
- Payment information for processing transactions.
- Communication preferences and feedback you provide.
- Any other information you voluntarily choose to provide to us.

1.2 Non-Personal Information:
We may also collect non-personal information, such as demographic data, which does not directly identify you. This information is collected to help us improve our services and enhance your user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

- Provide and maintain our services, including customer support.
- Process transactions and fulfill your requests.
- Personalize your experience and improve our website and services.
- Communicate with you regarding updates, promotions, and relevant information.
- Analyze and track usage patterns to enhance our website's performance.
- Protect against unauthorized access, fraud, or other potential risks.
- Comply with legal obligations and enforce our Terms of Service.

3. Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

- Service Providers: We may engage trusted third-party companies or individuals to perform services on our behalf, such as payment processing, data analysis, or customer support. These entities are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
- Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal proceedings, or to protect our rights, safety, or the rights of others.
- Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your information.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

5. Security

We employ reasonable security measures to protect your personal information from unauthorized access, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These include:

- The right to access and obtain a copy of your personal information.
- The right to request corrections or updates to your personal information.
- The right to request the erasure of your personal information under certain circumstances.
- The right to object to the processing of your personal information.

To exercise any of these rights or make inquiries regarding your personal information, please contact us using the details provided in Section 9.

7. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our services. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites or services. We do not control or endorse the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Smart Mind Services
Address: The Old Courthouse, Chapel Street, Dukinfield SK16 4DT
Email: help@smartmindservices.co.uk

10. Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to periodically review this page to stay informed about how we handle your personal information.

By using our website or services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms outlined in this policy, please refrain from using our website and services.

Thank you for entrusting us with your personal information.