Payment & Delivery
Payment and Delivery Policy for Smart Mind Services Ltd
Effective Date: 18/07/2023
Thank you for choosing Smart Mind Services ("we," "us," or "our"). This Payment and Delivery Policy outlines the terms and conditions related to payments and product delivery when using our website or purchasing our services. Please read this policy carefully before making any payment or placing an order.
1. Payment Options
1.1 Online Payments:
We offer secure online payment options to ensure a smooth and convenient transaction process. Accepted payment methods may include credit/debit cards, electronic funds transfer, or other forms of online payment. All payments are subject to verification and authorization.
1.2 Pricing and Taxes:
All prices displayed on our website are in UK pounds (GBP) and are inclusive of applicable taxes unless otherwise stated. Prices may be subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel or adjust your order accordingly.
2. Order Processing and Delivery
2.1 Order Confirmation:
Upon successful payment, you will receive an order confirmation via email, containing the details of your purchase. Please review this confirmation carefully and contact us promptly if you notice any discrepancies.
2.2 Delivery Method:
We have partnered with DHL as our trusted delivery service provider. DHL will handle the shipment and delivery of your ordered products.
2.3 Delivery Timeframes:
Delivery timeframes may vary depending on the product availability and shipping destination. We will make our best efforts to fulfill and dispatch your order within the estimated timeframe provided during the checkout process. However, please note that any delivery dates provided are estimates and not guaranteed.
2.4 Shipping Costs:
Shipping costs will be calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process. Please note that additional customs duties or import taxes may apply, and these charges will be your responsibility.
2.5 Tracking and Notifications:
Once your order is dispatched, we will provide you with a tracking number and relevant shipping details. You can use this information to track the status of your shipment on the DHL website. We may also send you periodic updates regarding your order's delivery status.
2.6 Delivery Issues:
While we strive to ensure a smooth and timely delivery process, please be aware that unforeseen circumstances or events beyond our control may affect delivery times. If you encounter any issues with your delivery, please contact us, and we will assist you in resolving the matter to the best of our ability.
3. Returns and Refunds
For information regarding returns, exchanges, or refunds, please refer to our dedicated Returns and Refunds Policy. This policy outlines the conditions and procedures for returning products and seeking refunds or exchanges.
4. Contact Us
If you have any questions, concerns, or inquiries regarding our Payment and Delivery Policy, please contact us at:
Smart Mind Services
Address: 20 Wenlock Road, London, England, N1 7GU
Email: accounts@smartmindservices.co.uk
5. Updates to this Policy
We reserve the right to update or modify this Payment and Delivery Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our payment and delivery practices.
By making a payment or placing an order with Smart Mind Services, you signify your acceptance of this Payment and Delivery Policy. If you do not agree with the terms outlined in this policy, please refrain from making any payments or placing orders.
Thank you for choosing Smart Mind Services. We appreciate your trust and look forward to serving you.